Azure Support is a flat monthly fee that covers one account, regardless of how many subscriptions or users there are on this account. All subscriptions under an account will share the same support plan, and all users with admin/owner access to any of the subscriptions under the account with a Support Plan will also be entitled to support for those specific account’s subscriptions they have access to.

Microsoft offers 4 support plans: Developer, Standard, Professional Direct, Premier.

Developer:
- Trial and non-production environments
- Business hours access to support engineers via e-mail
- Unlimited contacts and cases
- Target Response Time: Severity C = <8 business hours

Standard:
- Production workload environments
- 24x7 access to support engineers via e-mail and phone
- Unlimited contacts and cases
- Target Response Time: Severity A = <1 hour, Severity B = <4 hours, Severity C = <8 business hours

Professional Direct
- Business-critical dependence
- 24x7 access to support engineers via e-mail and phone
- Unlimited contacts and cases
- Target Response Time: Severity A = <1 hour, Severity B = <2 hours, Severity C = <4 business hours
- Architectural guidance based on best practices delivered by ProDirect Delivery Manager
- Onboarding services, service reviews, Azure Advisor consultations
- Azure Engineering-led web seminars

Premier:
- Substantial dependence across multiple products
- 24x7 access to support engineers via e-mail and phone
- Unlimited contacts and cases
- Target Response Time: Severity A = <1 hour + <15 minutes, Severity B = <2 hours, Severity C = <4 business hours
- Customer specific architectural support
- Technical account manager-led service reviews and reporting
- Azure Engineering-led web seminars, on-demand training