Pivot3 Proactive Diagnostics (PPD) is an optional service that allows our products to report diagnostic system metadata to Pivot3 Support. Reported information includes Node health, Protection Group performance, logical volume operational errors, and vSMS reported error diagnostics. No confidential or secure data is conveyed through this feature, and using it is optional. Critical alerts reported as part of the service will generate a Pivot3 Support initiated effort to coordinate remediation with the customer.