StarWind provides three editions of StarWind Virtual SAN Support:
1. Standard Support for business days, business hours and up to 4 hours response time
2. Premium Support covers 24x7x365 support and up to 1 hour response time
3. Proactive Support provides Premium Support and monitors the health of the system and proactively notifies about potential issues on the hardware level, hypervisor level and StarWind software-level.